FAQs

FREQUENTLY ASKED QUESTIONS – VALLOR

Orders

Q. How do I place an order?
Simply browse your favorite pieces, select your size, and proceed to checkout. It’s quick and secure.

Q. Can I cancel my order?
Orders can be canceled within 12 hours of placing them. Once shipped, cancellations are not possible.

Q. How do I know if my order is confirmed?
You’ll receive a confirmation via email/SMS right after placing your order.

Shipping

Q. How long does delivery take?

• Metro cities: 3–5 days

• Other locations: 5–10 days

Q. Do you offer free shipping?
Yes, free shipping is available on prepaid orders above ₹[Insert Amount].

Q. How can I track my order?
Once shipped, you’ll receive a tracking link via email/SMS. You can also use our Track Order page.

Returns & Exchanges

Q. Do you accept returns?
We accept returns/exchanges within 7 days of delivery, subject to product condition.

Q. Do you offer refunds?
Refunds are only provided for damaged, defective, or incorrect items.
In other cases, we offer exchange or store credit.

Q. Can I exchange for a different size?
Yes, size exchanges are available (subject to stock availability).

Q. Are sale or limited products returnable?
No. Sale items and limited drops are non-returnable.

Payments

Q. What payment methods do you accept?
We accept:

• UPI

• Debit/Credit Cards

• Net Banking

• Wallets

Q. Is Cash on Delivery (COD) available?
Yes, COD is available on select orders. Additional charges may apply.

Products

Q. How do I choose the right size?
Refer to our Size Guide on the product page for accurate measurements.

Q. Will the product look exactly like the images?
We ensure high accuracy, but slight variations may occur due to lighting and screen settings.

Support

Q. How can I contact VALLOR?
Email us at vallorhelpdesk@gmail.com
We usually respond within 24–48 hours.

“VALLOR is built on precision, intention, and exclusivity. Every piece is designed to stand out — just like you.”